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Using the Technology Acceptance Model for Factors Influencing Acceptance of Enterprise Resource Planning Solutions
Abstract
The technology acceptance of enterprise resource planning (ERP) solutions has become more and more important in the digital transformation of organizations. In contrast, ERP solutions used at an advanced level are necessary for other disruptive innovations. The chapter explains the technology acceptance of ERP solutions, starting with a description of frameworks/theories and a bibliometric analysis of publishing in this area. Technology acceptance of ERP solutions through the technology acceptance model (TAM) is analyzed in more detail, and findings regarding external factors influencing the acceptance of ERP solutions are discussed. Organizations of different sizes, from different sectors and with different ERP solutions may require custom-tailored research on ERP acceptance. Tailoring the approach based on the specific needs and characteristics of the organization can lead to better results.
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