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Using a Systems Thinking Perspective to Construct and Apply an Evaluation Approach of Technology-Based Information Systems
Abstract
In this article, we use soft systems methodology and complexity modeling to build an evaluation approach of a data warehouse implemented in a leading European financial institution. This approach consists in building a theoretical model to be used as a purposeful observation lens, producing a clear picture of the problematic situation under study and aimed at providing knowledge to prescribe corrective actions.
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