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Usability of Online Virtual Learning Environments: Key Issues for Instructors and Learners
Abstract
This chapter explores key issues in relation to the human computer interactions that are supported through Virtual Learning Environments (VLEs). It focuses particularly on the usability of online learning environments and highlights the impact usability can have on the learning experiences of users. The authors adopt a definition of usability that relates to the usability of virtual learning environments, specifically, and provides guidance on how to assess the usability of VLEs by offering the Multidimensional Usability Model (MUM). The MUM model is designed to identify the factors that can form technological barriers to effective Human Computer Interaction (HCI). This chapter also offers an evaluation of the theoretical frameworks, criteria, and methodologies currently available; these draw on research findings from a case study focused on the usability of an existing VLE and give practical examples of the MUM approach to usability.
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