Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Understanding Global Information Technology and Outsourcing Dynamics: A Multi-Lens Model

Understanding Global Information Technology and Outsourcing Dynamics: A Multi-Lens Model
View Sample PDF
Author(s): Yoder (Siena College, USA), Robert C. (Siena College, USA) and Vera Eccarius-Kelly (Siena College, USA)
Copyright: 2008
Pages: 24
Source title: Handbook of Research on Global Information Technology Management in the Digital Economy
Source Author(s)/Editor(s): Mahesh S. Raisinghani (Texas Woman's University, USA)
DOI: 10.4018/978-1-59904-875-8.ch013


View Understanding Global Information Technology and Outsourcing Dynamics: A Multi-Lens Model on the publisher's website for pricing and purchasing information.


This chapter provides information technology (IT) project leaders, call center management, researchers, and educators with an analytical tool to examine current concerns and anticipate future trends related to globalization and information technology. The authors propose to use a multi-lens analysis as a framework for evaluating outsourcing opportunities. This approach offers a valuable and effective full-circle methodology for assessing technological, political, organizational, economic, legal, educational, and cultural considerations that encourage a fuller understanding of the issues, problems, and opportunities that globalization and technological innovation creates. An understanding of these factors related to outsourcing and other technical collaborative projects can avoid costly miscalculations, reduce misunderstandings, and promote mutually beneficial results. Outsourcing is part of a larger socio-political and cultural process, and extends beyond the narrow parameters of economic and technological considerations. The discussion of the various lenses is supported by relevant material from case studies and qualitative interview data collected by the authors in Germany and India from IT experts, call center managers, and call center agents.

Related Content

Francisco José García-Peñalvo, Alfredo Corell, Ricardo Rivero-Ortega, María J. Rodríguez-Conde, Nicolás Rodríguez-García. © 2021. 18 pages.
Amadeo José Argüelles, Hiram David Cortés, Octavio Elias Piñal Ramirez, Oscar Alfredo Bustamante. © 2021. 31 pages.
Li Yang, Alicia García-Holgado, Fernando Martínez-Abad. © 2021. 21 pages.
Santiago González Izard, Juan Antonio Juanes Méndez. © 2021. 16 pages.
Marcos Cabezas-González, Sonia Casillas-Martín. © 2021. 23 pages.
María Goretti Alonso de Castro, Francisco José García-Peñalvo. © 2021. 23 pages.
Claudia Orozco. © 2021. 23 pages.
Body Bottom