Understanding the Business Consequences of ERP Systems

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Author(s): Lorraine Staehr (La Trobe University, Australia), Graeme Shanks (Monash University, Australia)and Peter B. Seddon (University of Melbourne, Australia)
Copyright: 2004
Pages: 20
Source title: The Enterprise Resource Planning Decade: Lessons Learned and Issues for the Future
Source Author(s)/Editor(s): Frederic Adam (University College Cork, Ireland)and David Sammon (University College Cork, Ireland)
DOI: 10.4018/978-1-59140-188-9.ch005

Keywords: Business & Management / Business Science Reference / Enterprise Resource Planning / Operations and Service Management

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Abstract

This study examines the postimplementation period of an ERP implementation in an Australian manufacturing organization, with the aim of understanding and explaining the business consequences that occurred. The description of the case is followed by an analysis using the structurational model of technology. The radical change in the way users needed to understand the business in terms of the new system, coupled with insufficient training and support postimplementation, and user resistance to change, impacted on the benefits the organization gained from the system.

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