Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations


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Copyright: 2022
Pages: 12
Source title: Analyzing Telework, Trustworthiness, and Performance Using Leader-Member Exchange: COVID-19 Perspective
Source Author(s)/Editor(s): Michael A. Brown Sr. (Right Fit Communications LLC, USA)
DOI: 10.4018/978-1-7998-8950-2.ch004


View Trustworthiness on the publisher's website for pricing and purchasing information.


We can use trustworthiness and trust interchangeably because they both relate to the importance of LMX. Trustworthiness, then, is the quality of a person, or a thing, that inspires reliability. The existence of trustworthiness is shown through qualities like being respectful, honest, consistent, positive, and selfless. Leaders who can admit mistakes, acknowledge weakness, applaud strength, and help each other, and who can promote those qualities in the workforce, will be capable of building trust. Mutual trust is important, and everyone has a lot at stake with trust issues because of the inherent risks. Those risks are about putting one's faith or a pending decision in the hands of someone in whom you have not yet developed confidence in, or in whom there are limits to that confidence. Leaders who follow telework policies developed in response to COVID-19 must build trust with subordinates and superiors alike. Trust can then grow as emotions are shared, real understanding developed, and core issues are addressed professionally.

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