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Transforming Hospitality and Tourism With AI and Innovative Technologies
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Author(s): Shweta Dewangan (ICFAI University, India), Sanjeev Kumar (Lovely Professional University, India)and Pankaj Kumar Tyagi (University Institute of Tourism and Hospitality Management, Chandigarh University, Mohali, India)
Copyright: 2024
Pages: 18
Source title:
Impact of AI and Tech-Driven Solutions in Hospitality and Tourism
Source Author(s)/Editor(s): Mohammad Badruddoza Talukder (International University of Business Agriculture and Technology, Bangladesh), Sanjeev Kumar (Lovely Professional University, India)and Pankaj Kumar Tyagi (University Institute of Tourism and Hospitality Management, Chandigarh University, Mohali, India)
DOI: 10.4018/979-8-3693-6755-1.ch004
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Abstract
Tourism, hospitality, efficiency, and customer satisfaction benefit from AI. AI automation, deep learning, predictive analytics, and customized solutions change customer operations. Chatbots handle urgent reservations and customer inquiries, while humans handle difficult situations. These trustworthy solutions boost customer satisfaction and business efficiency. ML algorithms boost pricing and booking systems' responsiveness, efficiency, and market sensitivity. AI-customized customer data improves marketing and communications. AI integration raises ethical concerns of things like enterprise data privacy and automation. But it also cuts tourism and hotel staff turnover and hiring costs. AI uses predictive analytics to automate and distribute resources, saving time and money. This extensive study examines AI's impact on travel and hospitality. Reports inform stakeholders of current and future trends. In this chapter, the authors prepare stakeholders for AI's rapid hotel and tourism industry transformation.
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