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Towards a Framework for Government Portal Design: The Government, Citizen and Portal Perspectives

Towards a Framework for Government Portal Design: The Government, Citizen and Portal Perspectives
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Author(s): Brian Detlor (McMaster University, Canada) and Kim Finn (Department of Human Resources Development, Canada)
Copyright: 2002
Pages: 21
Source title: Electronic Government: Design, Applications and Management
Source Author(s)/Editor(s): Åke Grönlund (Umeå University, Sweden)
DOI: 10.4018/978-1-930708-19-8.ch006

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Abstract

This chapter identifies and describes factors that inhibit and promote successful electronic government portal design. These factors are based on a review of recent research on both electronic government initiatives and corporate portal implementations. The result is a generalized framework for government portal design. To test its viability, the framework is used as a lens to analyze a current case study, specifically a portal project led by the Government of Canada to support Canadian youth citizens. The framework offers an effective preliminary construct by which to focus and pinpoint pertinent issues surrounding government portal design.

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