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The Rise of Artificial Empathy: How Machines Are Reshaping Human Conversation
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Author(s): T. Venkat Narayana Rao (Sreenidhi Institute of Science and Technology, India), J. V. P. Udaya Deepika (Sreenidhi Institute of Science and Technology, India), Vardhan Uppala (Sreenidhi Institute of Science and Technology, India)and C. Swetha (Sreenidhi Institute of Science and Technology, India)
Copyright: 2026
Pages: 30
Source title:
Advancements in Speech Processing for Human-Computer Interaction
Source Author(s)/Editor(s): Abeer Saber (Damietta University, Egypt), Tamer Z. Emara (Damietta University, Egypt), Mohammad Sultan Mahmud (Shenzhen University, China), Muhammad Azhar (Hong Kong Shue Yan University, Hong Kong)and Esraa Hassan (Kafrelsheikh University, Egypt)
DOI: 10.4018/979-8-3373-3048-8.ch002
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Abstract
The integration of artificial intelligence into human communication has changed how we express emotions, show empathy, and engage in dialogue. This chapter examines the rise of artificial empathy, which is AI's ability to recognize and mimic emotional reactions, and its effect on human connection. The study examines systems like MoEL, CoMAE, and assess these systems using tools like the Empathy Scale for Human-Computer Communication (ESHCC). We draw on research from different fields, including affective computing, media psychology, and computational linguistics. Key theories, such as the Media Equation and Computers as Social Actors (CASA), help explain the emotional responses users have toward machines that can respond emotionally. As AI starts to communicate for us and takes over emotionally sensitive conversations, the distinction between real and simulated emotion becomes less clear. This chapter calls for a closer look at how we design human-AI interactions, focusing on transparency, emotional understanding, and ethics in communication.
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