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The Impact of Improved Organizational Citizenship on Employee Retention
Abstract
Organizational leaders sought to reduce turnover by developing a loyal and stable workforce. Workforce stability is frequently expressed in two terms: turnover and retention. Turnover references both the voluntary and involuntary departure of an employee from an organization. Conversely, retention refers to the rate at which employees chose to stay employed by the organization. The organization featured in this study sought to improve retention by boosting organizational citizenship in key peer leaders. The organization's leaders implemented a leadership development program to enhance organizational citizenship. The leaders hypothesized a significant difference would exist in retention rates between the year prior to the development program (2013) and the year immediately following the program (2015). This study compared employee turnover data to determine what – if any – trends occurred.
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