Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

The Compensation Benefit of ITIL® Skills and Certifications

The Compensation Benefit of ITIL® Skills and Certifications
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Author(s): Stuart Diaz Galup (Florida Atlantic University, Davie, FL, USA), Ronald Dattero (Missouri State University, Springfield, MO, USA)and Jing Quan (Department of Information and Decision Sciences, Perdue School of Business, Salisbury University, Salisbury, MD, USA)
Copyright: 2021
Pages: 16
Source title: Research Anthology on Business and Technical Education in the Information Era
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-7998-5345-9.ch060


View The Compensation Benefit of ITIL® Skills and Certifications on the publisher's website for pricing and purchasing information.


Information Technology Service Management (ITSM) is a quality management approach for managing IT services that meet business needs. The most broadly accepted ITSM framework is ITIL® (Mann, 2012) and its adoption by organizations across the globe has grown over the past decade. A study conducted by Forrester and itSMF (2013) found that IT service providers that employ ITIL® enjoy better service quality and higher operational productivity as well as cost savings. Therefore, IT professionals with ITIL® knowledge and skills are likely valuable to organizations and earn a higher wage than their peers. This paper investigates whether or not there are salary benefits for IT professionals that possess ITIL® knowledge and skill and what are the estimated benefits, if any. Using a human capital model and employing data from an on-line survey of a large set of IT professionals (16,632 responses) conducted at the end of 2013 this benefit is confirmed and quantified.

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