The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
Systems Administration in Ontology-Based Applications: The Case of Citizen Relationship Management
|
|
Author(s): Assia Alexandrova (City of Fort Lauderdale, USA), Borislav Iordanov (Kobrix Software, Inc., USA), Syed Abbas (Community Information and Outreach Department, Miami-Dade County, USA), Phani Upadrasta (Syniverse Technologies, USA), Michael Sarasti (Community Information and Outreach Department, Miami-Dade County, USA)and Thomas Hilpold (Community Information and Outreach Department, Miami-Dade County, USA)
Copyright: 2018
Pages: 11
Source title:
Information Retrieval and Management: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-5225-5191-1.ch064
Purchase
|
Abstract
A Citizen Relationship Management (OpenCiRM) system was built on a semantic web platform using model-driven development principles, to provide a government call center with operational agility and improved technical integration options. Business domain experts from municipal agencies administered the system by directly manipulating its ontology model. This paper highlights the new ontology engineering tasks and user roles that may emerge in organizations implementing the OpenCiRM system.
Related Content
|
Hrithik Raj, Ritu Punhani, Ishika Punhani.
© 2023.
31 pages.
|
|
Divi Anand, Isha Kaushik, Jasmehar Singh Mann, Ritu Punhani, Ishika Punhani.
© 2023.
21 pages.
|
|
Jayanthi G., Purushothaman R..
© 2023.
10 pages.
|
|
Anshika Gupta, Shuchi Sirpal.
© 2023.
14 pages.
|
|
Reet Kaur Kohli, Seneha Santoshi, Sunishtha S. Yadav, Vandana Chauhan.
© 2023.
13 pages.
|
|
Poonam Tanwar.
© 2023.
14 pages.
|
|
Monika Mehta, Shivani Mishra, Santosh Kumar, Muskaan Bansal.
© 2023.
16 pages.
|
|
|