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Strategic and Tactical Planning of Outsourcing in MIS
Abstract
This chapter lays out a set of steps for organizations to traverse in considering and crafting an outsourcing strategy for the firm. Outsourcing in management information systems (MIS) is defined. The chapter proceeds through the steps of strategic and tactical planning, addressing particular issues at each level, and concludes with operational level planning for outsourcing projects. These disciplines prepare an organization to manage and execute a MIS project or ongoing service that will be provided by an outsourcing partner. Lessons learned from good techniques for integrating planning across the firm are included. Planning serves as the introduction to outsourcing selected functions, services, or products. Best practice methods and decision models for outsourcing are crafted from both outsourcing success stories as well as numerous failures, and are covered in subsequent chapters. The chapter includes suggestions for how to address and consider the option of outsourcing MIS projects as part of an overall strategic plan. Project management considerations in this decision are included. Ethical considerations such as humanitarian consequences and theological considerations are addressed.
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