Strategic Knowledge Management System Framework for Supply Chain at an Intra-Organizational Level

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Author(s): Cécile Gaumand (Ecole Centrale, France), Alain Chapdaniel (Ecole Centrale Paris, France)and Aurélie Dudezert (Ecole Centrale, France)
Copyright: 2012
Pages: 22
Source title: Knowledge Management 2.0: Organizational Models and Enterprise Strategies
Source Author(s)/Editor(s): Imed Boughzala (Institut TELECOM, France)and Aurelie Dudezert (Ecole Centrale Paris, France)
DOI: 10.4018/978-1-61350-195-5.ch008

Keywords: Information Science Reference / Knowledge Management / Library & Information Science

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Abstract

In the Web 2.0 and organization 2.0 era, implementing Knowledge Management Systems (KMS) in Supply Chain (SC) in companies should contribute to gain sustainable competitive advantage. Using a case-study in an Italian SME (BONFIGLIOLI), this chapter seeks to propose new processes and recommendations to design and operate an efficient KMS for a SC at an intra-organizational level. This case study shows in particular the role of IT as an artifact implying individuals in organizational knowledge creation. It also shows that implementing KMS in SC makes SC actors change their cognitive scheme and work practices and calls for a new role of middle management.

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