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Steering Sustainable Logistics Performance in the Large-Scale Retail Sector: Towards an Integrated Approach Via the Balanced Scorecard
Abstract
This chapter explores the use of Balanced Scorecards to manage sustainable logistics performance in the retail sector. It aims to integrate the issues of sustainability, digital transformation and crisis management. A literature review identifies four key dimensions (economic, social, environmental, governance) and mechanisms (digital technologies, circular economy, carbon footprint reduction, sustainable governance). The Logistics Balanced Scorecard (LBS) is proposed as a strategic tool for balancing priorities and fostering sustainable value creation. The results of the literature review highlight four main dimensions for steering sustainable logistics performance: economic, social, environmental and governance. Key mechanisms include the integration of digital technologies, the adoption of circular business models, the reduction of the carbon footprint, and the implementation of sustainable governance policies. The corresponding KPIs measure cost efficiency, stakeholder satisfaction, reduction of CO2 emissions, and transparency in sustainability reporting.
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