Software Quality Management: Measurement and Research Directions

View Sample PDF

Author(s): Padmal Vitharana (Syracuse University, USA)and Mark A. Mone (University Wisconsin - Milwaukee, USA)
Copyright: 2010
Pages: 23
Source title: Global, Social, and Organizational Implications of Emerging Information Resources Management: Concepts and Applications
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-60566-962-5.ch012

Keywords: Information Resources Management / Information Science Reference / Library & Information Science

Purchase

View Software Quality Management: Measurement and Research Directions on the publisher's website for pricing and purchasing information.

Abstract

While the value of the Capability Maturity Model (CMM), ISO 9000, and Total Quality Management (TQM) concepts in managing software quality has been widely acknowledged, shortcomings of these approaches have also been recognized. The current research synthesizes existing literature bases in CMM, ISO 9000, TQM, among others, to identify six critical factors of Software Quality Management (SQM) and then develops an instrument that can be used to measure critical factors of SQM. Validity and reliability are established by reviewing existing literature, testing a preliminary version of the instrument among a group of researchers and industry experts, and empirically testing a revised version of the instrument among a group of IS professionals. The authors conclude by addressing quality management research issues in the emerging open source software (OSS) paradigm.

The IRMA Community

Research IRM

Software Quality Management: Measurement and Research Directions

Purchase

Abstract

Related Content

IRMA Sponsors