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Social Media (Web 2.0) and Crisis Information: Case Study Gaza 2008-09
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Author(s): Miranda Dandoulaki (National Centre of Public Administration and Local Government, Greece)and Matina Halkia (European Commission Joint Research Centre, Italy)
Copyright: 2013
Pages: 21
Source title:
Examining the Concepts, Issues, and Implications of Internet Trolling
Source Author(s)/Editor(s): Jonathan Bishop (Centre for Research into Online Communities and E-Learning Systems, UK)
DOI: 10.4018/978-1-4666-2803-8.ch011
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Abstract
Social media technologies such as blogs, social networking sites, microblogs, instant messaging, wikis, widgets, social bookmarking, image/video sharing, virtual worlds, and internet forums, have been identified to have played a role in crises. This chapter examines how social media technologies interact with formal and informal crises communication and information management. We first review the background and history of social media (Web 2.0) in crisis contexts. We then focus on the use of social media in the recent Gaza humanitarian crisis (12.2008-1.2009) in an effort to detect signs of a paradigm shift in crisis information management. Finally, we point to directions in the future development of collaborative intelligence systems for crisis management.
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