Situated Evaluation of Socio-Technical Systems

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Author(s): Bertram C. Bruce (University of Illinois at Urbana-Champaign, USA), Andee Rubin (TERC, USA)and Junghyun An (University of Illinois at Urbana-Champaign, USA)
Copyright: 2010
Pages: 15
Source title: Social Computing: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Subhasish Dasgupta (George Washington University, USA)
DOI: 10.4018/978-1-60566-984-7.ch144

Keywords: Information Science Reference / Media & Communications / Social Computing / Social Networking

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Abstract

This chapter introduces situated evaluation as an approach for evaluating socio-technical innovation and change. Many current evaluations simply identify the impacts of technology and deprecate alternate uses in their analysis. Situated evaluation instead calls for understanding how innovations emerge through use; this entails consideration of diverse uses, the contexts of use, and the reasons for the development of multiple realizations. The chapter presents a comparative study of different classroom uses of electronic Quill in order to demonstrate how this alternative evaluation can be conducted and to address the value of understanding and fostering diverse cultural appropriations of a socio-technical innovation.

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