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Service Quality Matters of Private Hospitals in Prevention of Orthopedic Issues During the COVID-19 Outbreak in India
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Author(s): Vijay Anand Rajasekaran (Vellore Institute of Technology, India), Jayalakshmi P. (Vellore Institute of Technology, India), Gouri M. S. (Baselios Mathews II College of Engineering, India), Siva Balan R. V. (CHRIST University (Deemed), India), Susi S. (Shadan Women's College of Engineering and Technology, India), Jothikumar R. (Shadan College of Engineering and Technology, India)and Kumar K. R. (Don Bosco Institute of Management Studies and Computer Applications, India)
Copyright: 2023
Pages: 11
Source title:
Handbook of Research on Advanced Functional Materials for Orthopedic Applications
Source Author(s)/Editor(s): R. Ranjith (SNS College of Technology, India)and J. Paulo Davim (University of Aveiro, Portugal)
DOI: 10.4018/978-1-6684-7412-9.ch013
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Abstract
This chapter explores patient satisfaction with healthcare service quality particularly medical and non-medical service quality as a significant component in the appraisal of service quality attention of the COVID-19 outbreak. In this way, this investigation discovers how the patients evaluated service nature of facilities at private medical clinics in India. This examination in private emergency clinics with 300 patients arbitrarily chose from five private medical clinics. Information was gathered utilizing a survey, the legitimacy and dependability of which was affirmed in past examination. The outcomes demonstrated that among eight hypotheses of service quality, the patients were progressively happy with doctor meeting, services expenses, and confirmation process. There was a noteworthy connection between the positive impression of service quality and socio-economic factors in this research process. Most of the patients had positive involvement in visiting facilities and non-medical service quality arrangement.
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