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Service Quality in E-Government Portals
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Author(s): Fatma Bouaziz (Faculté des Sciences Economiques et de Gestion de Sfax, Tunisie)and Rekik Fakhfakh (Institut National des Télécommunications, France)
Copyright: 2007
Pages: 6
Source title:
Encyclopedia of Portal Technologies and Applications
Source Author(s)/Editor(s): Arthur Tatnall (Victoria University, Australia)
DOI: 10.4018/978-1-59140-989-2.ch150
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Abstract
In recent years, e-government seems to become a driver of the government modernization in the world. According to Ronaghan (2002) and Musgrave (2004), the use of computers and ICT by government departments becomes a significant part of the service delivery mechanism, and egovernment programs remain at the top of most countries policy agendas.
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