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A Review of City Portals: The Transformation of Service Provision under the Democratization of the Fourth Phase
Abstract
This chapter reviews the development of portals by cities, their digital technologies and socially-inclusive platforms and sets out a simple four-phase model of e-government to describe their on-going transformation. It goes on to discuss e-government’s recent transition from stage three to four, some of the post-transactional issues underlying their democratization of service provision and the participation of citizens in the consultations and deliberations this transformational process supports.
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