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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Requirements Elicitation for Personalized ERP Systems: A Case Study

Requirements Elicitation for Personalized ERP Systems: A Case Study
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Copyright: 2010
Pages: 11
Source title: Organizational Advancements through Enterprise Information Systems: Emerging Applications and Developments
Source Author(s)/Editor(s): Angappa Gunasekaran (University of Massachusetts - Dartmouth, USA)and Timothy Shea (University of Massachusetts, USA)
DOI: 10.4018/978-1-60566-968-7.ch004

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Abstract

For small and medium-sized companies the fit between their business processes and their Enterprise Resource Planning (ERP) system is a critical success factor. The functions and features for essential tasks must be geared to the demands and skills of the individual users. This paper reports on the usefulness of several methods for eliciting user input which served as a basis for requirements for a personalized ERP system. It describes the yield of heuristic evaluations, both by experts and by developers, and a focus group with six users representing the main user types. The focus group consisted of an identification of the most important functions, task demonstrations, and a mini design workshop. As a demonstration of the results of the various user-focused methods, some noteworthy findings on the personalization of ERP systems are presented.

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