Reducing Patient Delays in a Day Surgery Unit of a Hospital

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Author(s): Victoria Hanna (University of Melbourne, Australia)and Kannan Sethuraman (Melbourne Business School, Australia)
Copyright: 2008
Pages: 7
Source title: Encyclopedia of Healthcare Information Systems
Source Author(s)/Editor(s): Nilmini Wickramasinghe (Illinois Institute of Technology, USA)and Eliezer Geisler (Illinois Institute of Technology, USA)
DOI: 10.4018/978-1-59904-889-5.ch141

Keywords: Health Information Systems / Medical Information Science Reference / Medicine & Healthcare

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Abstract

In this article, we illustrate the relevance of queuing theory principles to the healthcare sector through a case study of a day surgery unit in a hospital in Melbourne, Australia. The hospital has an acknowledged problem: patients are spending longer-than-anticipated periods of time in the day surgery unit, and they are facing excessive waiting times at all stages of their healthcare delivery process. The hospital is operated on a not-forprofit basis, and the executive board members are keen to understand the root causes of the problem, so they can direct their investment in the system to improve its responsiveness.

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Reducing Patient Delays in a Day Surgery Unit of a Hospital

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