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Records Management, Privacy, and Social Media: An Overview

Records Management, Privacy, and Social Media: An Overview
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Author(s): Staci M. Zavattaro (University of Texas at Brownsville, USA)
Copyright: 2012
Pages: 24
Source title: Citizen 2.0: Public and Governmental Interaction through Web 2.0 Technologies
Source Author(s)/Editor(s): Kathryn Kloby (Monmouth University, USA)and Maria J. D’Agostino (City University of New York, USA)
DOI: 10.4018/978-1-4666-0318-9.ch003

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Abstract

This chapter provides an overview of United States federal policies guiding citizen/government interaction on social media tools. Such an overview begins to fill the gap regarding how federal agencies make policies regarding records retention and privacy on these platforms. Records management, inherently linked with privacy concerns, also will be explored to further ground the argument and future recommendations based on a qualitative content analysis of social media policies from three U.S. government agencies. From analyzing these policies, along with bringing in relevant literature, a workable framework and recommendations emerge to guide future social media use within government.

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