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Records Management, Privacy, and Social Media: An Overview
Abstract
This chapter provides an overview of United States federal policies guiding citizen/government interaction on social media tools. Such an overview begins to fill the gap regarding how federal agencies make policies regarding records retention and privacy on these platforms. Records management, inherently linked with privacy concerns, also will be explored to further ground the argument and future recommendations based on a qualitative content analysis of social media policies from three U.S. government agencies. From analyzing these policies, along with bringing in relevant literature, a workable framework and recommendations emerge to guide future social media use within government.
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