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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Quality Assurance in E-Learning

Quality Assurance in E-Learning
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Author(s): Stacey McCroskey (Online Adjunct Professor, USA), Jamison V. Kovach (University of Houston, USA), Xin David Ding (Xin (David) DingUniversity of Houston, USA), Susan Miertschin (University of Houston, USA) and Sharon Lund O’Neil (University of Houston, USA)
Copyright: 2011
Pages: 18
Source title: Student Satisfaction and Learning Outcomes in E-Learning: An Introduction to Empirical Research
Source Author(s)/Editor(s): Sean B. Eom (Southeast Missouri State University, USA) and J. B. Arbaugh (University of Wisconsin Oshkosh, USA)
DOI: 10.4018/978-1-60960-615-2.ch010


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Quality is a subjective concept, and as such, there are many criteria for assuring quality, including assessment practices based on industry standards and accreditation requirements. Most assessments, including quality assurance in e-learning, frequently occur at three levels: individual course assessments, department or program assessments, and institutional assessments; frequently these levels cannot be distinctly delineated. While student evaluations are usually included within these frameworks, student views are but one variable in the quality assessment equation. To offer some plausible perspectives of how students view quality, this chapter will provide an overview of quality assurance for online learning from the course, program, and institutional viewpoints as well as review some of the key research related to students’ assessment of what constitutes quality in online courses.

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