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Public Trust in Government, Trust in E-Government, and Use of E-Government
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Author(s): Shaun Goldfinch (Nottingham University Business School, United Kingdom)
Copyright: 2012
Pages: 9
Source title:
Encyclopedia of Cyber Behavior
Source Author(s)/Editor(s): Zheng Yan (University at Albany - SUNY, USA)
DOI: 10.4018/978-1-4666-0315-8.ch081
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Abstract
The author of this article examines aspects of trust in government generally, and its relationship to trust in e-government. Trust in government has been seen to have positive effects across a number of factors, including economic performance, social cohesion, and the sum of welfare. A specification of different levels of trust in government is outlined. What is the relationship between trust in government and trust in e-government? While there seems to be a relationship between the use of technology and e-government and trust and comfort in its use, recent studies have questioned a simple link between use of e-government and trust in government, and trust in e-government and trust in government generally. Somewhat conflicted findings across studies, however, suggests further research is needed.
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