Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Public Reporting on Health and Social Care Services

Public Reporting on Health and Social Care Services
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Author(s): Reima Suomi (University of Turku, Finland) and Elorm Damalie (University of Turku, Finland)
Copyright: 2020
Pages: 21
Source title: Handbook of Research on Optimizing Healthcare Management Techniques
Source Author(s)/Editor(s): Nilmini Wickramasinghe (Swinburne University of Technology, Australia & Epworth HealthCare, Australia)
DOI: 10.4018/978-1-7998-1371-2.ch003


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The growth of the healthcare sector has led to innovative ways to cater to consumers' needs, with some of the rich, developed countries at the forefront. An in-depth understanding of them enables a successfully implemented and useful system for consumers. Public reporting is developed mainly for and around consumers. In this chapter, the authors take a general look at public reporting on health and social care services. They examine the existing reporting systems and the issues they encounter. There are significant benefits of public reporting on health and social care services, but we currently do not know the limits of such reporting. Citizens need such information services when deciding from there to acquire health and social care services for themselves or their families and relatives. Service providers need these information services for benchmarking purposes and for the development of their service offerings.

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