A Proposed Framework for Designing Sustainable Communities for Knowledge Management Systems

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Author(s): Lakshmi Goel (University of Houston, USA)and Elham Mousavidin (University of Houston, USA)
Copyright: 2013
Pages: 20
Source title: Examining the Concepts, Issues, and Implications of Internet Trolling
Source Author(s)/Editor(s): Jonathan Bishop (Centre for Research into Online Communities and E-Learning Systems, UK)
DOI: 10.4018/978-1-4666-2803-8.ch015

Keywords: Information Science Reference / Media & Communications / Social Computing / Social Networking

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Abstract

Despite considerable academic and practitioner interest in knowledge management, success of knowledge management systems is elusive. This chapter provides a framework which suggests that KM success can be achieved by designing sustainable communities of practice. Communities of practice have proven to have significant economic and practical implications on organizational practices. A growing body of literature in KM recognizes the importance of communities that foster collaborative learning in organizations and almost all KMS have a ‘network’ component that facilitates connecting people in communities of practice. Evidence has shown that communities have been a key element in KMS of many companies including Xerox PARC, British Petroleum Co., Shell Oil Company, Halliburton, IBM, Proctor and Gamble, and Hewlett Packard.

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A Proposed Framework for Designing Sustainable Communities for Knowledge Management Systems

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