Process-Aware E-Government Services Management: Reconciling Citizen Business, and Technology Dynamics

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Author(s): S.C. Lenny Koh (University of Sheffield, UK)and Stuart Maguire (University of Sheffield, UK)
Copyright: 2009
Pages: 11
Source title: Information and Communication Technologies Management in Turbulent Business Environments
Source Author(s)/Editor(s): S.C. Lenny Koh (University of Sheffield, UK)and Stuart Maguire (University of Sheffield, UK)
DOI: 10.4018/978-1-60566-424-8.ch022

Keywords: Business Information Systems / Business Science Reference / Information Resources Management / Library & Information Science

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Abstract

E-government is becoming a reality rather than a theoretical ambition; however, achieving the e-government anticipated benefits is still illusive, which is exacerbated by the continuous and ever changing business processes, IT, and user requirements. This article outlines the current state of e-government research and the challenges emerging from the need to integrate citizen, business, and technology into seamless e-government solutions and services. In addition, the article proposes a semioticsinformed framework for process-oriented e-government services, modeling, and management, which is used and tested on laboratory-based case studies.

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