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People-Oriented Enterprise Information Systems

People-Oriented Enterprise Information Systems
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Author(s): Giorgio Bruno (Politecnico di Torino, Italy)
Copyright: 2010
Pages: 18
Source title: Social, Managerial, and Organizational Dimensions of Enterprise Information Systems
Source Author(s)/Editor(s): Maria Manuela Cruz-Cunha (Polytechnic Institute of Cavado and Ave, Portugal)
DOI: 10.4018/978-1-60566-856-7.ch003

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Abstract

Current notations and languages do not emphasize the participation of users in business processes and consider them essentially as service providers. Moreover, they follow a centralized approach as all the interactions originate from or end in a business process; direct interactions between users cannot be represented. What is missing from this approach is that human work is cooperative and cooperation takes place through structured interactions called conversations; the notion of conversation is at the center of the language/action perspective. However, the problem of effectively integrating conversations and business processes is still open and this chapter proposes a notation called POBPN (People-Oriented Business Process Notation) and a perspective, referred to as conversation-oriented perspective, for its solution.

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