The Past, Present, and Future of End-User Performance

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Author(s): I. M. Jawahar (Illinois State University, USA)
Copyright: 2005
Pages: 5
Source title: Encyclopedia of Information Science and Technology, First Edition
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-553-5.ch502

Keywords: Information Resources Management / Information Science Reference / Library & Information Science

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Abstract

Over the last decade, end-user computing has become an integral part of the organizational landscape. The emergence of end-user computing can be attributed to the necessity to manage and to effectively use information to function in a knowledge-based economy. Because of the increased organizational computing needs, computer literacy requirements have skyrocketed for clerical and support staff and for many middle and senior management positions (Bowman, Grupe, & Simkin, 1995). The proliferation of microcomputers and the availability of sophisticated user application tools (Shayo, Guthrie, & Igbaria, 1999) have facilitated the widespread implementation of end-user computing technology.

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