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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Participatory Design and Creativity in Development of Information and Communication Technologies

Participatory Design and Creativity in Development of Information and Communication Technologies
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Author(s): Nette Schultz (Technical University of Denmark, Denmark), Lene Sørensen (Technical University of Denmark, Denmark) and Dan Saugstrup (Technical University of Denmark, Denmark)
Copyright: 2008
Pages: 16
Source title: Information Communication Technologies: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Craig Van Slyke (Northern Arizona University, USA)
DOI: 10.4018/978-1-59904-949-6.ch043

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Abstract

This chapter presents and discusses a new design framework for involving users at an early stage in a mobile ICT development project. A user-centered design process, in which participatory design principles are combined with creativity techniques, is used in order to create scenarios as a communication tool between users and system designers. The theoretical basis for the framework is described, leading to a new participatory design and creativity framework. Empirical insight into how the framework has been developed and used in practice is presented based on the experiences and results from a large ICT development project within the ?eld of mobile communication. Finally, the value of applying creativity as part of a participatory design process is discussed.

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