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Organizational Needs Analysis and Knowledge Management
Abstract
Knowledge management is one of several humanoriented interventions (such as training, human factors design, automation, and human resources management) that are targeted at improving the performance of people and organizations. The analysis stage preceding the development of a human-oriented intervention is often misunderstood and neglected by both practitioners and potential customers of the analysis. Very often there is a rush to find a “silver bullet” solution that impedes careful analysis of the problem and evaluation of all the possible solutions and how they might be blended together. The key to any good analysis is an approach that will be referred to throughout this article as organizational needs analysis (ONA), (the idea behind it has often been linked with a variety of other terms such as performance analysis, human performance technology, performance improvement, and front-end analysis). The basis of ONA is that before undertaking any significant change to an organization, it is first necessary to study and understand the organizational system, the goals of the organization, potential causes for lack of effectiveness or efficiency in achieving those goals, and building a research foundation for the selection of appropriate solutions from a full knowledge of all the possible interventions (and their variants).
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