Online Student Incivility: What It Is and How to Manage It

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Author(s): Renate W. Prescott (Kent State University at Geauga, USA)
Copyright: 2012
Pages: 19
Source title: Transnational Distance Learning and Building New Markets for Universities
Source Author(s)/Editor(s): Robert Hogan (University of the South Pacific, Fiji)
DOI: 10.4018/978-1-4666-0206-9.ch006

Keywords: Distance Education / Education / Educational Technologies / Information Science Reference

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Abstract

Student incivility in the online classroom has remained largely unaddressed because many administrators believe that its causes and solutions can be managed the same way in the classroom. Online incivility, however, is uniquely different and therefore presents a different set of challenges and solutions. This chapter defines online incivility (unintentional and intentional) and offers strategies for instructors who find themselves having to contend with uncivil students when there are no explicit guidelines available at their institutions.

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