Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Online Review Helpfulness: A Literature Review

Online Review Helpfulness: A Literature Review
View Sample PDF
Author(s): Mehmet Akgul (McMaster University, Canada)and Ali Reza Montazemi (McMaster University, Canada)
Copyright: 2025
Pages: 16
Source title: Encyclopedia of Information Science and Technology, Sixth Edition
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Founding Editor-in-Chief, Information Resources Management Journal (IRMJ), USA)
DOI: 10.4018/978-1-6684-7366-5.ch055


View Online Review Helpfulness: A Literature Review on the publisher's website for pricing and purchasing information.


Online platforms, such as Yelp and TripAdvisor, have facilitated ubiquitous and convenient access to a large number of online reviews about almost any product/service. Hence, it is imperative to understand what makes a review helpful for the consumers to make a decision about the adoption of the focal product/service. Drawing on Berlo's sender-message-channel-receiver model, the authors identify factors affecting online review helpfulness from the extant literature. Such understanding is critical to the review platforms and organizations to mitigate review helpfulness.

Related Content

Christian Rainero, Giuseppe Modarelli. © 2025. 26 pages.
Beatriz Maria Simões Ramos da Silva, Vicente Aguilar Nepomuceno de Oliveira, Jorge Magalhães. © 2025. 21 pages.
Ann Armstrong, Albert J. Gale. © 2025. 19 pages.
Zhi Quan, Yueyi Zhang. © 2025. 21 pages.
Sanaz Adibian. © 2025. 19 pages.
Le Ngoc Quang, Kulthida Tuamsuk. © 2025. 21 pages.
Jorge Lima de Magalhães, Carla Cristina de Freitas da Silveira, Tatiana Aragão Figueiredo, Felipe Gilio Guzzo. © 2025. 17 pages.
Body Bottom