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New Technology Communication in American State Governments: The Impact on Citizen Participation
Abstract
This study examines the effects of states’ e-government efforts, more specifically the progress of e-service and e-democracy, on citizens’ general political engagement and electoral participation. Utilizing the combined data with the state level of West’s e-Government measures (2008) and the individual level of the 2008 American Election Study, this study finds a strong link between state sponsored efforts at e-Government and traditional forms of the public’s political participation. State sponsored digital services and outreach increase general political participation more than campaign activities, and the implementation of e-democracy has a greater effect on mobilization than e-service. The results imply that e-government has potential to ameliorate political exclusion by letting the politically disadvantaged access a higher quality of information with an equalized accessibility through state governments’ electronic systems.
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