Multiculturalism in the Workplace: Leading With Emotional Intelligence at Every Level

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Author(s): Amala Luncheon (Eastern New Mexico University, USA)
Copyright: 2023
Pages: 22
Source title: Global Citizenship and Its Impact on Multiculturalism in the Workplace
Source Author(s)/Editor(s): Randa Diab-Bahman (Kuwait Technical College, Kuwait)and Abrar Al-Enzi (Gulf University for Science and Technology, Kuwait)
DOI: 10.4018/978-1-6684-5436-7.ch001

Keywords: Business Science Reference / Gender & Diversity / Human Aspects of Business / Medicine & Healthcare

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Abstract

The different perspectives that our employees bring to organizations may not always reconcile seamlessly; sometimes there could be contradictions. One way to rise above potential chaos is to use emotional intelligence. Employing emotional intelligence at every level in the organization will improve interpersonal relations. Organizational culture is often set by the leadership, but can also be influenced from the inside. Analyzing the culture of an organization from different angles will yield different results. In this chapter, the author examined existing research and highlighted goals from organizations that are working toward an improved culture. There are suggestions for implementing concepts that may help organizations improve their position and alter how employees interact.

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Multiculturalism in the Workplace: Leading With Emotional Intelligence at Every Level

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