Moving Wikis Behind the Firewall: Intrapedias and Work-Wikis

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Author(s): Lynne P. Cooper (Jet Propulsion Laboratory, California Institute of Technology, USA)and Mark B. Rober (Jet Propulsion Laboratory, California Institute of Technology, USA)
Copyright: 2012
Pages: 20
Source title: Knowledge Management 2.0: Organizational Models and Enterprise Strategies
Source Author(s)/Editor(s): Imed Boughzala (Institut TELECOM, France)and Aurelie Dudezert (Ecole Centrale Paris, France)
DOI: 10.4018/978-1-61350-195-5.ch003

Keywords: Information Science Reference / Knowledge Management / Library & Information Science

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Abstract

The use of wikis behind the firewall in corporations presents significant opportunities as well as challenges for improving knowledge capture and work processes. This chapter identifies fundamental characteristics of wikis and how these change between public and corporate wikis, and between wikis intended for knowledge capture (intrapedias) and those supporting work processes. A case study describing two organizational wikis illustrates the power of the individual in instigating knowledge capture and the ability of wiki technology to rapidly and easily support individuals in their work efforts. The case study also exposes how adopting wikis can challenge deeply engrained cultural beliefs. As wikis become more prevalent behind the firewall, organizations may need to shift to new ways of thinking about knowledge sharing, the role of the individual versus the collective, and governance. Conversely, characteristics of wikis may need to be adjusted to deal with the realities of knowledge use within organizations.

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Moving Wikis Behind the Firewall: Intrapedias and Work-Wikis

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