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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Mixing Soft Systems Methodology and UML in Business Process Modeling

Mixing Soft Systems Methodology and UML in Business Process Modeling
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Author(s): Kosheek Sewchurran (University of Cape Town, South Africa) and Doncho Petkov (Eastern Connecticut State University, USA)
Copyright: 2009
Pages: 21
Source title: Best Practices and Conceptual Innovations in Information Resources Management: Utilizing Technologies to Enable Global Progressions
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-60566-128-5.ch006


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The chapter provides an action research account of formulating and applying a new business process modeling framework to a manufacturing processes to guide software development. It is based on a mix of soft systems methodology (SSM) and the Unified Modeling Language (UML) business process modeling extensions suggested by Eriksson and Penker. The combination of SSM and UML is justified through the ideas on Multimethodology by Mingers. The Multimethodology framework is used to reason about the combination of methods from different paradigms in a single intervention. The proposed framework was applied to modeling the production process in an aluminum rolling plant as a step in the development of a new information system for it. The reflections on the intervention give details on how actual learning and appreciation is facilitated using SSM leading to better UML models of business processes.

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