Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Mental Modelling Digital Aged Care and Service Management

Mental Modelling Digital Aged Care and Service Management
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Author(s): Margee Hume (CQ University Australia, Australia)and Paul Johnston (Care Systems, Australia)
Copyright: 2017
Pages: 19
Source title: Enterprise Information Systems and the Digitalization of Business Functions
Source Author(s)/Editor(s): Madjid Tavana (La Salle University, USA)
DOI: 10.4018/978-1-5225-2382-6.ch001


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Aged care is projected to be the fastest-growing sector within health and community care industries with digital aged care growing in interest. Strengthening understanding of delivery and technology will assist in better delivery and reach more elderly in need through improved service delivery. In this we examine advance recent discourse on the role of knowledge management (KM) in digital aged care with the view to assist delivery of aged care. We advance knowledge by offering a unique view of KM from the perspective of 28 aged care stakeholders through in-depth interviewing and mental model pictorials. We offer advances in understanding for digital aged care and suggest practices for knowledge capture and management for aged care providers. We culminate the discussion by offering a digital agenda for aged care facilities and advance the discourse in this sector. Specifically reflections are offered for leadership and the consideration of the key players and links that should be developed in comprehensively capturing and disseminating knowledge digitally in the sector.

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