Measuring the Impact of an ERP Project at SMEs: A Framework and Empirical Investigation

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Author(s): Maria Argyropoulou (Brunel University, UK), George Ioannou (Athens University of Economics and Business, Greece), Dimitrios N. Koufopoulos (Brunel University, UK)and Jaideep Motwani (Grand Valley State University, USA)
Copyright: 2011
Pages: 14
Source title: Enterprise Information Systems: Concepts, Methodologies, Tools and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-61692-852-0.ch602

Keywords: Business & Management / Business Information Systems / Business Science Reference / Enterprise Information Systems

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Abstract

This article analyses and tests a novel framework for the evaluation of an ERP project. The framework incorporates specific performance measures, which are linked to a previously developed model, (the ‘six-imperatives’ framework) and are relevant to ERP implementation Two case studies illustrate the use of the framework in two Greek companies aiming to measure, in practical terms, the impact of the ERP project on their operations. The main results indicate that the “six-imperatives” provide a comprehensive methodology based on the profound exploration and understanding of specific business processes and objectives that should be met in order to assess an ERP project.

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Measuring the Impact of an ERP Project at SMEs: A Framework and Empirical Investigation

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