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Managing the Multi-Generational Workforce

Managing the Multi-Generational Workforce
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Author(s): Muhammad Hoque (Management College of Southern Africa, South Africa)and Samantha Pitout (Management College of Southern Africa, South Africa)
Copyright: 2023
Pages: 24
Source title: Global Citizenship and Its Impact on Multiculturalism in the Workplace
Source Author(s)/Editor(s): Randa Diab-Bahman (Kuwait Technical College, Kuwait)and Abrar Al-Enzi (Gulf University for Science and Technology, Kuwait)
DOI: 10.4018/978-1-6684-5436-7.ch010

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Abstract

Different generations of employees have different work values and beliefs. Failure to address these differences can lead to conflict in the workplace, miscommunication, and lower employee productivity. This differentiation amongst the workforce is called workforce diversity. Handling such a complex diversity poses a challenge to Managers as they need to handle the employees who have different work ethics, ambitions, views, mindsets, and work styles. This chapter discusses and analyses existing literature applicable to the various generations, namely the said generations' personalities, views, and values as well as the management of a multi-generational workforce. This chapter will provide insight into information that will assist managers to manage multi-generation workforce in their respective organisations.

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