Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Managing Knowledge to Improve Healthcare Quality in Banner Health

Managing Knowledge to Improve Healthcare Quality in Banner Health
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Author(s): Twila Burdick (Banner Health, USA), John Hensing (Banner Health, USA), Bradford Kirkman-Liff (Arizona State University, USA), Pamela Nenaber (Banner Health, USA), Howard Silverman (Banner Health, USA) and Maire Simington (Banner Health, USA)
Copyright: 2005
Pages: 16
Source title: Creating Knowledge-Based Healthcare Organizations
Source Author(s)/Editor(s): Nilmini Wickramasinghe (Illinois Institute of Technology, USA), Jatinder N.D. Gupta (University of Alabama in Huntsville, USA) and Sushil Sharma (Ball State University, USA)
DOI: 10.4018/978-1-59140-459-0.ch024


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In 2001 Banner Health launched Care Management and Organizational Performance as a system-wide, collaborative and team-based effort to improve the performance consistency of the organization’s core product: patient care. Functional Teams are composed of recognized knowledgeable clinical leaders who were viewed by peers as being experts with profound knowledge. Functional Teams have created more than 36 Work Groups that cut across organizational boundaries.

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