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Managing Five-Generational Workforces Amid Labour Shortages and Technological Change
Abstract
This chapter examines the management of five-generational workforces amid labour shortages and technological transformation in OECD countries. Drawing from interdisciplinary research spanning organisational studies, psychology, sociology, economics, and human resource management, it analyses how organisations can leverage age diversity while addressing staffing shortfalls and technological disruption. The analysis operates at macro (societal/policy), meso (sectoral), and micro (organisational/individual) levels, revealing that effective management approaches view technology as augmenting rather than replacing human labour. Key findings suggest successful organisations implement age-inclusive practices, formalise knowledge transfer mechanisms, adapt workplaces ergonomically, and foster intergenerational collaboration. The chapter concludes that workplaces cultivating complementarity between different generations' strengths while supporting inclusive technological adoption are best positioned to thrive in rapidly evolving labour markets.
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