IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Management of Telecommunications Services: A Vital New Content Area and a Course Model for the College of Business

Management of Telecommunications Services: A Vital New Content Area and a Course Model for the College of Business
View Sample PDF
Author(s): Faye P. Teer (James Madison University, USA), Young B. Choi (James Madison University, USA) and Harold B. Teer (James Madison University, USA)
Copyright: 2008
Pages: 13
Source title: Information Communication Technologies: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Craig Van Slyke (Northern Arizona University, USA)
DOI: 10.4018/978-1-59904-949-6.ch230

Purchase


Abstract

Telecommunications companies are facing a challenge in satisfying changing customer demands related to telecommunications services. Historically, the industry challenge was managing the changing technology; today the industry must also focus on the management of telecommunications services. The purpose of this paper is twofold: (1) to provide an argument for the importance of the management of telecommunications services as a vital new course area at the university level and (2) to describe one possible model for a new undergraduate course, Management of Telecommunications Services. The paper is targeted to university faculty and administration and corporate representatives responsible for technology education. The ultimate goal of the course is to align the university curriculum with the needs of the telecommunications industry and provide industry with entry level Information Technology employees who have an understanding of the fundamentals of the management of telecommunications services.

Related Content

Adeyinka Tella, Oluwakemi Titilola Olaniyi, Aderinola Ololade Dunmade. © 2021. 24 pages.
Md. Maidul Islam. © 2021. 17 pages.
Peterson Dewah. © 2021. 23 pages.
Lungile Precious Luthuli, Thobekile K. Buthelezi. © 2021. 14 pages.
Delight Promise Udochukwu, Chidimma Oraekwe. © 2021. 13 pages.
Julie Moloi. © 2021. 18 pages.
Mandisa Msomi, Lungile Preciouse Luthuli, Trywell Kalusopa. © 2021. 17 pages.
Body Bottom