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Management of Cognitive and Affective Trust to Support Collaboration

Management of Cognitive and Affective Trust to Support Collaboration

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Author(s): Diane H. Sonnenwald (Goteborg University, Sweden)
Copyright: 2005
Pages: 6
Source title: Encyclopedia of Information Science and Technology, First Edition
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-553-5.ch329

Keywords: Information Resources Management / Information Science Reference / Library & Information Science

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Abstract

Cognitive trust focuses on judgments of competence and reliability, and affective trust focuses on interpersonal bonds among individuals and institutions. Both cognitive and affective trusts play an integral role in organizations and institutions that rely on collaboration among individual members to achieve their goals and realize their vision.

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Encyclopedia of Information Science and Technology, Fourth Edition

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