Listening to the Ground: Key Indicators of e-Participation in Government for Africa

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Author(s): Laban Bagui (Cape Peninsula University of Technology, South Africa)and Andrew Bytheway (Cape Peninsula University of Technology, South Africa)
Copyright: 2012
Pages: 22
Source title: Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks
Source Author(s)/Editor(s): Kelvin Joseph Bwalya (University of Botswana, Botswana)and Saul F.C. Zulu (University of Botswana, Botswana)
DOI: 10.4018/978-1-4666-0324-0.ch024

Keywords: Electronic Government / Government & Law / Information Science Reference

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Abstract

E-Government can be seen as governing through the use of information technology, and a key component of e-Government is e-Participation, the use of information and communications technologies to engage citizens more closely in government processes. Public participation is achieved by a range of means, any or all of which might benefit from the use of technology in order to reduce costs and improve effectiveness. In South Africa, the public has a generally poor opinion of government services, even though Web and mobile technologies are being used. That sentiment sometimes ensues in social tensions. In this chapter, a review of literature, opinions of informed experts, and a scenario analysis develop indications and a model for e-Participation maturing with e-readiness improving.

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Listening to the Ground: Key Indicators of e-Participation in Government for Africa

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