Knowledge Sharing in the Age of Web 2.0: A Social Capital Perspective

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Author(s): François Deltour (LEMNA Research Center, France), Loïc Plé (LEMNA Research Center, France)and Caroline Sargis Roussel (LEMNA Research Center, France)
Copyright: 2012
Pages: 20
Source title: Knowledge Management 2.0: Organizational Models and Enterprise Strategies
Source Author(s)/Editor(s): Imed Boughzala (Institut TELECOM, France)and Aurelie Dudezert (Ecole Centrale Paris, France)
DOI: 10.4018/978-1-61350-195-5.ch007

Keywords: Information Science Reference / Knowledge Management / Library & Information Science

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Abstract

Web 2.0 tools are more and more prevalent in organizational life, and this chapter identifies their multiple influences on knowledge sharing practices, as well as the main challenges of the social turn in knowledge sharing. Indeed, it is argued that social capital, a key concept from social sciences that recognizes the benefits practice derived from connections between people, also plays a role in the context of renewed knowledge sharing practices (i.e. based on Web 2.0 technologies). Therefore, this chapter provides an analysis of the influence of social capital in leveraging knowledge sharing in a Web 2.0 context. Finally, using secondary data, this research details a specific case to illustrate how employees can benefit from new forms of knowledge sharing that rely on interactive tools and their social capital.

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Knowledge Sharing in the Age of Web 2.0: A Social Capital Perspective

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