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Keeping the Flame Alive: Sustaining a Successful Knowledge Management Program
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Author(s): Eliot Rich (University of Albany, USA)and Peter Duchessi (University of Albany, USA)
Copyright: 2005
Pages: 13
Source title:
Case Studies in Knowledge Management
Source Author(s)/Editor(s): Murray E. Jennex (San Diego State University, USA)
DOI: 10.4018/978-1-59140-351-7.ch018
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Abstract
This case study looks at how to keep a knowledge management initiative going after it has been successful for a couple of years. This organization found that continuously measuring benefits from the knowledge management system and keeping the knowledge in the system fresh and relevant were key to long-term success. However, achieving this was difficult as improving quality added more work to the already-busy managers and measuring worth was difficult.
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