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Introduction

Introduction

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Copyright: 2015
Pages: 28
Source title: Business Process Standardization: A Multi-Methodological Analysis of Drivers and Consequences
Source Author(s)/Editor(s): Björn Münstermann (University of Bamberg, Germany)
DOI: 10.4018/978-1-4666-7236-9.ch001

Keywords: Business & Management / Business and Organizational Research / Business Process Management / Business Science Reference

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Abstract

The goal of this chapter is to give an overview of the work at hand: it introduces Business Process Standardization (BPS), explains the motivation of the research topic, and formulates research questions to be answered. Then, it explains the methodology used, provides a definition of key terms, and gives an overview of the structure of the book. Finally, it summarizes the main findings of the book.

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